Shipping
Orders received are shipped at the earliest opportunity, we aim to dispatch orders within 2 business days from the time the order was placed.
During holiday and peak volume periods shipping times may be subject to delays. See below for estimated delivery times from the date the order is actually shipped.
The total shipping cost will be displayed during checkout. Please note that delivery times quoted are not guaranteed.
STANDARD SHIPPING:
AUSTRALIA
2 - 5 Business Days
NEW ZEALAND
5 - 10 Business Days
ASIA
8-12 Business Days
REST OF THE WORLD
10 - 15 Business Days
EXPRESS SHIPPING WITH TRACKING:
AUSTRALIA
2 - 3 Business Days
NEW ZEALAND
2 - 3 Business Days
ASIA PACIFIC
2 - 4 Business Days
REST OF THE WORLD
3 - 5 Business Days
GENERAL INFORMATION
Cocksox® will send you a confirmation email when you place your order, and also when your order has been despatched.
All orders are packaged discreetly, so no need to fear uncomfortable looks from the postie! For all standard post items your package will be transferred to the local postal service who handles your regular mail for final delivery.
Please note that the delivery time quoted is only an estimate, and on some occasions packages can take extra time to clear through customs before reaching their destination.
On rare occasions the customs agency within the destination country may randomly inspect parcels. This is simply to comply with the country's Customs and Import regulations. Such delays can be between 2-6 weeks. Cocksox® have no control over this, and cannot be responsible for extended delivery times as a result of customs inspections.
FREE SHIPPING PROMOTION
Free standard shipping is included for all orders over $100 AUD . Additional shipping upgrades are also available, please see details in your cart as you shop within the store.
It is not always possible to extend the full promotion to all destinations. However, for these destinations we do still offer the best possible rates that we can apply.
LOCAL IMPORT TAXES AND DUTIES
Deliveries may be subject to local import taxes and duties. Cocksox® have no control over any charges that may be applied by local authorities, and payment of any charges incurred are the responsibility of the recipient – shipping rates charged at checkout DO NOT cover import taxes and duties, and we cannot request that they are waivered. For more details on duties and taxes that may apply to your order we recommend you contact your local customs agency.
Cocksox® will not reimburse the cost of any packages that are unclaimed where the recipient has declined any request to pay the required taxes and duties.
RETURNS AND EXCHANGES
Please see our Returns and Exchanges page for full details.